FAQ
1. How can I place an order?
You can place an order directly on our website www.shoplilac.co. Simply add your favorite designs to the cart, proceed to checkout, and fill in your details. Once your order is confirmed, you’ll receive a confirmation email.
2. What payment methods do you accept?
We accept:
✔ Cash on Delivery (COD) within Pakistan
✔ Credit/Debit Card Payments
✔ Bank Transfers (in case of any technical issues with card payments)
For international orders, we currently accept online payments only.
3. How long does delivery take?
Delivery within Pakistan takes 5 to 6 business days, depending on your location.
Same-day delivery is available in Lahore for an additional charge.
We are working on the fastest possible delivery options for other cities.
4. Do you offer international shipping?
We currently do not offer direct international shipping, but if you’re interested, please email us at contact@shoplilac.co or message us on Instagram, and our team will guide you.
5. Is delivery free?
Yes! Delivery is free on all orders across Pakistan.
6. How do I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS. If you don’t receive one, please contact us at contact@shoplilac.co.
7. What is your return and exchange policy?
We do not offer refunds. However, you can exchange your order for store credit if:
✔ The item is unused, unwashed, and in its original packaging.
✔ The original proof of purchase is provided.
✔ There are no stains, perfume, or alterations.
We do not offer exchanges on:
✖ Customized or made-to-order items.
✖ Sale or discounted items.
✖ Any product that does not meet our eligibility criteria.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, email us at contact@shoplilac.co within 24 hours with clear photos/videos, and we will arrange a replacement.
9. Can I cancel my order?
Orders can only be canceled within 24 hours of placing them. Once processed, orders cannot be canceled.
10. Do you offer size customization?
Currently, we do not offer custom sizing. However, our size guide is available on every product page to help you choose the perfect fit.
11. Can I pick up my order instead of having it delivered?
At this time, we only offer home delivery.
12. Who should I contact for any order-related questions?
For any queries, email us at contact@shoplilac.co, and our team will be happy to assist!
Payments & Safety
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.
Shipping & Delivery
Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.
Here are the full details of our Shipping Policy.
Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
A full list of all of our shipping areas can be found here.
If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.
Warranty & Repair
All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information.
Returns & Refunds
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.
In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.
In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.
Please check our Terms of Service to see if you're eligible for a refund.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.